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Jacada Inc. is a leading provider of agent desktop and process optimization software solutions for the customer service and support market.

Our products and services are focused on two of the most important issues facing companies in today's uncertain marketplace – customer retention and cost reduction. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.

Jacada unified service desktop solutions simplify and automate customer service processes – bridging disconnected systems into a single, intelligent workspace, without requiring modification or replacement of existing systems.

Contact centers worldwide are using award-winning Jacada agent desktop solutions to automate complex processes, improve customer satisfaction and loyalty, reduce operational costs, and enforce and monitor compliance with regulatory policies and procedures.

Our solutions empower customer services operations to "deliver the perfect interaction."